The portal supports the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge.

Follow these security best practices:
✅ Keep your login details private.
✅ Use a strong password and update it regularly.
✅ Never save your password on shared or public devices.
✅ Log out after every session.
✅ Monitor your transactions frequently.

Yes. MFS provides detailed, real-time reports on fuel consumption, transaction history, vehicle performance, and route data.

Yes. MFS uses robust digital security protocols, including PINs, OTPs, and encrypted data transfers to protect all user information and transactions.

Yes. With Fleet-Manager, you can set spending limits, monitor fuel usage, and apply different controls for each vehicle or team.

You can register through the official MFS website or contact the MFS sales/support team for guided onboarding. A demo is also available upon request.

Auto Cashloading is a convenient MFS feature that automatically credits your fleet wallet as soon as the Mount Meru account receives your payment. There’s no need to manually share proof of payment (POP) or wait for FCA to confirm the payment status, helping you avoid delays caused by manual processing.

MFS is a smart, secure, and tech-driven fleet and fuel management platform developed by Mount Meru. It helps businesses and individuals manage fuel purchases, monitor vehicle performance, reduce operational costs, and prevent fuel misuse—across a wide network of fuel stations in Africa.

MFS offers:

🚛 Fleet-Manager
Centralized control of fuel consumption and fleet activity
Gain full visibility into your fleet’s performance and fuel usage—all from one secure, digital platform.

🗺️ Fleet-Path Pro
Route optimization and fuel station mapping
Plan smarter journeys with real-time route insights and nearby Mount Meru fueling locations to reduce idle time and fuel waste.

💳 Fleet-Cash Pro
Automated and hassle-free payments with full control over spending
Take charge of your fuel expenses with seamless, flexible payment options, real-time tracking, and built-in spending controls.

📱 Mobile-Fleet
Cardless, secure mobile fueling via OTP or QR codes
Enable your drivers to fuel on the go without physical cards—perfect for rotating teams and remote operations.

To help us resolve your issue quickly, please include:

1. Your Fleet ID & Username.
2. The exact error message or code (if any).
3. Time and date when the issue occurred.
4. A screenshot, if possible.
5. A step-by-step description of how the issue occurred.

With real-time monitoring, spending limits, and secure authorization via QR/OTP, MFS ensures tight control and prevents unauthorized fuel use.

Yes. MFS is built to scale and allows you to manage fleets of any size—from 5 to 500+ vehicles—from a single platform.

To load funds, MFS accepts online bank transfers only. No cash or mobile money deposits are supported at this time.

MFS offers a comprehensive suite of reports to give you full visibility and control over your fleet, fuel consumption, and financial operations. The available reports include:

📊 Transaction Report – Detailed log of all fuel transactions by vehicle, driver, location, and time

🏢 Department Master – Overview of fuel usage and fleet data by department or business unit

🚚 Vehicle Master – Centralized record of all registered vehicles, including fuel type, assignments, and activity

📉 Debit Note – Records of added charges or adjustments to your account

📈 Credit Note – Records of refunds, corrections, or downward adjustments

🧾 Account Statement – Full summary of account activity including balances, payments, and adjustments

💵 Cash Loading – Report on all cash deposits made to your fleet account, including timestamps and sources

These reports help streamline decision-making, ensure financial transparency, and provide the tools you need to manage your operations efficiently.

Meru Fleet Solutions (MFS) is built for anyone who relies on fuel to drive their operations forward. Our platform serves:

• ✅ Commercial fleet owners

• ✅ Corporate companies and enterprises

• ✅ Logistics, transport, and delivery service providers

• ✅ Government and institutional fleets

• ✅ Individual vehicle owners and drivers

• ✅ Construction firms and equipment-based operations

• ✅ Agricultural, field, and remote service teams

• ✅ Fuel-dependent businesses of all sizes

• ✅ Anyone who needs fuel—efficiently, securely, and intelligently

Whether you're managing a fleet of 5 vehicles or 500, running heavy equipment, or simply fueling a single car—MFS scales with your needs, giving you smart control, seamless fueling, and cost-effective operations.

MFS supplies:

• Low Sulphur Diesel (LSD) – Cleaner fuel with ~50ppm sulphur, ideal for heavy-duty engines and modern vehicles
• Premium Motor Spirit (PMS) – High-quality petrol suitable for private and commercial vehicles

Both products meet global standards and help improve engine performance and fuel efficiency.

It’s easy! Just contact us via our website or phone us too:

• Learn more about the right solution for your needs
• Request a free personalized demo
• Begin setting up your fleet for smarter, more efficient fueling

📞 Ready to get started?
Let MFS help you take control of your fuel management and drive your fleet’s performance.

1. Ensure your username and password are correct.
2. Make sure Caps Lock is turned off.
3. Confirm that your account is active.
4. Check your internet connection.
5. If the issue persists, contact your system administrator.
6. Ensure your username and password are correct.
7. Make sure Caps Lock is turned off.
8. Confirm that your account is active.
9. Check your internet connection.
10. If the issue persists, contact your system administrator.

Absolutely. Permissions and security layers are customizable, giving you full control over who can authorize and monitor transactions.

Ensure you have a stable internet connection and the latest version of the MFS app. If the issue persists, contact MFS technical support for immediate assistance.

No. Transaction reversals must be handled by the Operations or Support Team.

• Real-time fuel and vehicle control

• Route optimization and station mapping

• Automated cash loading to fleet wallets

• Mobile, cardless fueling via OTP/QR

• Improved transparency, cost control, and fleet performance

Transfer the funds to the official Mount Meru Indo Zambia Bank Account. Please ensure you are using the correct beneficiary details provided by your MFS representative.

Banking Details:

Account Name: Mount Meru Petroleum Ltd
Bank: INDO Zambia Bank
Account Number: 0012030001473
Branch: Lusaka Main
Swift Code: INZAZMLX

1. Network latency.
2. Delays in server synchronization.
3. Issues with API integration between partner systems.

You can report bugs by either:

• Sending an email to the support team, or
• Reporting it directly to your assigned Customer Relationship Manager (CRM) with full details as outlined above.

When making a payment to your MFS wallet via online bank transfer, you must enter only your 9-digit Fleet ID in the reference or narration field.

❗ Important Guidelines:

• ✅ Use only numbers – exactly 9 digits

• ❌ Do NOT include any words, spaces, or symbols

• This ID is used to automatically match your payment to your accoun

❌ Incorrect Examples (Do NOT use these):

Avoid including anything other than the 9-digit Fleet ID. For instance, do not write things like Fleet ID 800005000, #800005000, or 800005000 MFS—these contain extra words or symbols that will prevent automatic processing. Also, avoid formats like Fleet800005000, 800 005 000, or 800005000. which include text, spaces, or punctuation. Even adding special characters like 800005000@ can cause your payment to be delayed or rejected.

Yes. Fleet-Path Pro provides real-time traffic insights and helps you select optimized routes with available Meru stations along the way.

Contact MFS customer support via the app or website. Support is available 24/7 to ensure zero downtime.

Click on “Forgot Password” on the login screen → Enter your registered email → Follow the instructions sent via OTP to reset your password.

1. Clear your browser cache.
2. Use the latest version of Chrome, Firefox, or Edge.
3. Disable any unnecessary browser extensions.
4. Test your internet connection speed.

All transactions are recorded instantly and can be accessed in real-time through the MFS platform for full financial transparency.

For security reasons, the portal automatically logs out after 10 minutes of inactivity. Simply log in again to continue your session.

Transaction and reporting data are updated in real-time.

Yes. Reports are exportable and can be customized based on time period, vehicle, or location—ideal for compliance, budgeting, or performance reviews.

Your account contains sensitive fleet, fueling, and payment information. Protecting your credentials helps prevent fraud, misuse, or unauthorized transactions that could lead to financial loss.

1. Refresh the page or log out and log back in.
2. Ensure the transaction was completed successfully on the terminal.
3. Check if the date/time filters on the portal are set correctly.
4. If it’s still missing, contact support and provide the transaction ID.

Never share the following details with anyone — including people claiming to be from Mount Meru:

• Fleet Card details(Card number, PIN) 

• QR Code

• One-Time Password (OTP)

• Order Number

• Login credentials (username, password, PIN)
  Mount Meru will never request this information via phone, SMS, WhatsApp, or email.

Always ensure you are logging in only through our official URL:
👉 https://mfs.mountmerugroup.com
Check for the “https://” and the secure padlock icon in your browser before entering your details.

If someone asks for your QR Code, OTP, or login details:

1. Do not respond or share any information.

2. Capture a screenshot or note the number/email.

3. Report it immediately to our official support team at mfs@mountmerugroup.com or call +260 967 663 864.

If your credentials are compromised:

• Change your password immediately.

• Contact MFS Support to secure your account.
  Please note that Mount Meru will not be liable for any loss arising from customer negligence or disclosure of confidential details.

No. Mount Meru will never ask for your OTP, fleet card number, or password. Anyone requesting these details is attempting fraud.

If you believe your account has been compromised or detect suspicious activity, contact us immediately:
📧 mfs@mountmerugroup.com
☎️ +260 967 663 864

As an MFS customer, it is your duty to protect your login information and access credentials. Any misuse or financial loss resulting from sharing this information will be the customer’s responsibility.

We regularly update security notices on the official MFS portal and through verified communications. Always refer to official sources for accurate information.